Returns policy

Last updated on [8-9-2023]

At we strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be times when you wish to return or exchange a product. This returns policy explains our guidelines and procedures regarding returns and exchanges. Please read this policy carefully before submitting a return request.

1. Return conditions

  • You have the right to submit a return request within 14 days of receiving your order, without giving a reason.
  • The product must be returned in its original condition, unused, undamaged and in the original packaging.
  • The product must be complete, including all accessories, manuals and any free gifts or samples that came with the order.
  • Products that have been custom made or modified to your specifications cannot be returned unless there are manufacturing defects.
  • Electrical and electronic components that have been installed can only be returned if they are defective.

2. Returns process

To submit a return request, follow these steps:

a. Please contact us via our contact details to register your return. Please include your name, order number and the reason for the return.

b. After approval of your return request, we will send you instructions on how to return the product.

c. Pack the product carefully in the original packaging to prevent damage during transport.

d. Send the product to the specified return address, including a copy of the return request.

3. Refund or exchange

  • Once we receive and inspect the returned product, we will determine whether it meets the return requirements.
  • If the product is in good condition and meets our return policy, we will process the refund within 14 days of receiving the returned product.
  • If you would prefer an exchange instead of a refund, please contact us to check the availability of the product you require.

4. Shipping costs

  • The costs for returning the product are at your expense, unless the product is defective or as a result of an error by
  • Any shipping costs charged on the original order will not be refunded.

5. Customer service

Our customer service team is ready to assist you with any questions regarding returns and exchanges. Please contact us via our contact details.

This returns policy is effective as of the date stated above and is subject to change without notice. Please refer to our website for the most current policy.